Refund Policy

Last updated: 19 July 2026

No Refund Policy

All subscription payments made towards 92 GYMS plans are non-refundable, including partial-month, partial-year, or unused-portion amounts, except where required by applicable law.

Free Onboarding Period

New Customers are encouraged to make use of any free demo or onboarding period offered before subscribing, to confirm the platform fits their gym's needs before committing to a paid plan.

Cancellations

You may cancel auto-renewal at any time from your account or by contacting support. Cancelling stops future billing but does not refund the current billing period already paid for — access continues until the end of that period.

Failed or Duplicate Payments

If a payment fails to process correctly, is charged twice due to a technical error, or is charged after a subscription was already cancelled, contact support with your payment reference. Verified duplicate or erroneous charges will be corrected or refunded via the original payment method through our payment partner (Razorpay/Paytm).

Plan Changes

Upgrading a plan takes effect immediately and is billed pro-rata or at the next cycle depending on the option chosen at checkout. Downgrading takes effect at the next billing cycle; no refund is issued for the difference in the current cycle.

Contact Us

For billing questions or to report a payment issue, contact us using the details on our Contact page.